Privacy Policy - The Bob Company

Privacy Policy

Last updated: January 2024

The Bob Co ("we," "our," or "us") operates the The Bob Company mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app.

Information We Collect

Personal Information

When you create an account, we collect:

  • Email address
  • Name (first and last)
  • Profile photo (optional)
  • Location (optional, for Stylist Directory)

Usage Information

We automatically collect certain information when you use the app:

  • Device type and operating system
  • App usage data (courses viewed, progress)
  • Crash reports and performance data

Payment Information

Payment processing is handled by Apple (App Store) or Google (Google Play) for subscriptions, and Stripe for other transactions. We do not store your credit card information directly. We receive confirmation of successful transactions and subscription status.

How We Use Your Information

We use the information we collect to:

  • Provide and maintain the app
  • Process your account registration
  • Track your learning progress
  • Process subscriptions and purchases
  • Send you notifications about new content and features
  • Provide customer support
  • Improve our app and services
  • Display your profile in the Stylist Directory (if you opt in)

Information Sharing

We do not sell your personal information. We may share information with:

  • Service providers: Companies that help us operate our app (hosting, analytics, email)
  • Stylist Directory: If you opt in, your profile information (name, photo, location, specialties) will be publicly visible
  • Community: Posts and comments you make in the community are visible to other users
  • Legal requirements: When required by law or to protect our rights

Third-Party Services

Our app uses the following third-party services:

  • Supabase: Database and authentication
  • Stripe: Payment processing
  • Mux: Video streaming
  • Apple/Google: In-app purchases and subscriptions
  • Mapbox: Maps for Stylist Directory

Each of these services has their own privacy policies governing their use of your data.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure authentication systems
  • Regular security assessments
  • Access controls for our team

Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct your information
  • Deletion: Request deletion of your account and data
  • Opt-out: Unsubscribe from marketing communications
  • Portability: Request your data in a portable format

To exercise these rights, contact us at privacy@thebobcompany.com.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you request account deletion, we will delete your data within 30 days, except where we are required to retain it for legal purposes.

Children's Privacy

Our app is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the app after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: